Refund Policy

Last updated: 4 August 2026

This policy covers refunds and cancellations for the chapter subscription.

Throughout, "we" means Dativus LLC, 1533 18th St, Santa Monica, CA 90404, contactable at contact@chapter.dativ.us.

The short version

There is a 30-day free trial before you pay anything, so you can find out whether chapter works for the events you watch without spending money.

If you do pay and change your mind, ask within 14 days and we will refund you. After that, ask anyway if something went wrong - we would rather refund someone than keep money from a person the extension did not work for.

Who to ask

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles returns for purchases, so a refund request goes to Paddle.

You can request one:

• Through the receipt Paddle emailed you when you paid, which links to their buyer support, or
• By writing to contact@chapter.dativ.us. We will pass it on. Include the email address on the account so we can find the order.

Either route reaches the same place. Writing to us is not slower, but Paddle is the party that actually moves the money.

The 14-day window

You may request a refund within 14 days of the date you were charged. Requests inside that window are granted.

This mirrors the statutory right of withdrawal that consumers in the EU and UK have, and Paddle's own buyer terms. We apply it to everyone, wherever you live, rather than only where the law requires it.

One thing worth knowing about that statutory right: it can be reduced once you have started using a digital service within the withdrawal period. We do not apply that reduction. Using chapter during your first 14 days does not cost you the refund - the trial exists so that trying it is the normal thing to do.

After 14 days

Write to us anyway. We look at these individually, and we will refund where the service did not do what it said it would. In particular:

• The extension stopped working because Paramount+ changed their site and we did not fix it in reasonable time.
• Markers were missing or wrong for the events you subscribed to watch.
• You were charged twice, or charged after cancelling.
• You did not realise the subscription was renewing, and have not used it since the renewal.

We are less likely to refund a full year that has been used for most of its length. We are not going to argue with you about a few days.

Renewals

Subscriptions renew automatically each year. We email you before a renewal is charged.

If a renewal charge surprised you, tell us within 14 days of it and we will refund it, whether or not you had already cancelled. Do not feel you need to build a case for this.

Cancelling, which is a different thing

Cancelling and refunding are separate.

Cancelling stops the next renewal and leaves your current period intact. You keep access until the period you already paid for runs out, and then it stops. You do not need to time a cancellation close to the renewal date to avoid paying for a year you will not use - cancel whenever you decide, and the access you have paid for stays.

You can cancel from inside the extension, which opens Paddle's customer portal, or by writing to us.

Cancelling on its own does not refund anything. If you want the money back rather than the remaining access, say so.

Deleting your account

Deleting your account ends your access immediately, including any paid period still remaining, and erases your personal data.

Ask for the refund before you delete, not after. Once the erasure has run we no longer hold the record that ties you to the order, which makes a refund slower and, in some cases, impossible for us to verify.

How a refund arrives

Refunds go back to the payment method you used, where that is possible, and are processed within 14 days of approval. Your bank or card issuer may take a few more days to show it.

Refunds are issued in the currency you were charged in. If exchange rates moved between the charge and the refund, the amount in your own currency may differ slightly. That is the card network's doing, not ours.

Free trials

The 30-day trial is free and does not ask for a payment method. It does not become a paid subscription by itself - nothing is charged unless you choose to subscribe. There is nothing to refund and nothing to cancel.

Contact

Write to contact@chapter.dativ.us, or to Dativus LLC, 1533 18th St, Santa Monica, CA 90404, United States.